Your role encompasses overall responsibility for the customer experience and requires you to utilise you're already vast experience within CX Design to apply design thinking to organisational problems.
You’ll be working across multiple streams of work on desktop, mobile and tablet so some native app experience is a bonus.
Skills and experience
- Superb portfolio showcasing clear and concise UX and CX processes including research synthesis and analysis, customer journey maps and flows and workshop facilitation
- Utilising Design thinking, Human-Centred Design and Service Design methodologies to solve problems and help deliver long-term projects
- Build customer journey maps
- Facilitate research projects
- solution implementation
- C-Suite, internal and external stakeholder management
To learn more about this opportunity, apply now!